Your companion for Scale
and Growth
We make outsourcing actually work. 60% of outsourcing relationships fail because of bad setup. We fix the setup, find you the right partner, and make sure it works.
WHAT WE DO
Understanding Your Vision
We built what we wished existed. Years managing outsourcing operations for Apple, Google and other Global Brands taught us what works and what fails.
Now we're the companion who simplifies outsourcing complexity. Not consultants who drop reports and disappear. Not suppliers selling their own Services. Just unbiased guidance from Founders who've been in your shoes.
Implementing AI in Your CX Operations
Everyone is selling "Agentic AI" and automated support. But with so many vendors claiming breakthrough technology, how do you know who actually builds their own AI versus who's reselling thin wrappers around existing models, or glorified chatbots, with your branding?
- Separate Signal from Noise: We identify vendors building genuine AI technology versus those reselling generic LLM with custom prompts
- Evaluate the architecture: We assess whether the AI uses "curated" training or just generic responses that sound smart
- Security and compliance review: We verify PII protection, data handling, regulatory compliance (GDPR, CCPA), with actual audits
- Pricing reality check: We benchmark what you're being quoted against real market rates
- Implementation planning: We don't just help you choose; we build the rollout plan, integration requirements, and success metrics so it actually works
You're Growing Fast and Need to Outsource Now
You need to outsource to scale but you've never done this before.
Do you need a massive BPO or a specialist? What's a fair price? How do you set up vendor management so you don't fail? And where do you even start when there are hundreds of vendors all claiming to be the best option?
- Strategic assessment: We analyze what you should outsource versus keep in house, not based in generic advise but specific to your needs
- Right size the supplier: We match you with vendors appropriate to your scale and deliver better results for growing companies
- Vendor landscape mapping: We scan the market for partners with actual expertise in your industry
- Due Diligence: We assess infrastructure, culture, leadership, and operational reality
- Vendor Management setup: We build the governance structure from Day 1. Clear SLAs, reporting cadence, escalation paths, and me manage it to ensure it does not fail
We only do Custom Solutions
Every engagement is customised to your situation. We don't sell packages, we solve your specific problem.
Your BPO has Red Flags you don't know about
You're pitching enterprise clients but keep getting eliminated during RFP due diligence. You don't understand why, your operations are solid, pricing is competitive and your references are good.
But Enterprise buyers are using Amazon and Google level due diligence.
- Enterprise due diligence audit: We assess your company using the same methodology as Amazon, Google and big Fortune 100 procurement teams
- Red flag identification: We check client concentration risk, ownership transparency, financial structure and other issues that trigger concerns
- Infrastructure assessment: We evaluate your locations for patterns, connectivity, facility quality and details buyers scrutinise during selection
- Cultural foundation: We assess whether you have clearly articulated vision, mission and values that enterprises expect from partners
- Position you for win: We help you implement changes before they cost you deals, showcasing capabilities and differentiators in the language enterprise procurement teams understand
You have no idea where to start with Outsourcing
Don't know what can actually be outsourced, what should stay in-house, which countries make sense, what a fair price is, or how to evaluate vendors?
The landscape is overwhelming with hundreds of companies claiming their perfect for you. One wrong decision could damage your customer relations.
- Function by function evaluation: We assess which functions are outsourcing ready and which need internal capability first
- Cost-benefit analysis: We show you the real economics, not just offshore is cheaper, but the total cost of ownership and hidden costs
- Vendor Landscape Education: We explain the different types of suppliers, and which make sense or your situation. Or not make sense at all.
- Risk Assessment: We identify what could go wrong, data security, quality issues, contract lock ins, and build safeguards before you sign anything
- Roadmap creation: We give you clear step by step plan. What to outsource first, how to pilot, scale, and build your vendor management
Everything you need for Outsourcing
We manage and oversee all your outsourcing vendors and services to reduce costs, mitigate risks, non-compliance, and improve overall vendor performance and relationships so you can focus on your business
Vendor Selection & Onboarding
Sourcing and vetting new vendors, negotiating contracts, and bringing them into the client's ecosystem.
Performance Monitoring
Continuously evaluating vendor performance against defined key performance indicators and identifying areas for improvement.
Risk Management
Conducting regular risk assessments, especially concerning data security and vendor stability, and establishing clear standards for vendors to follow.
Contract & Compliance Management
Tracking contract terms, renewal dates, and ensuring all vendors and their operations comply with industry regulations and internal standards.
Relationship Management
Facilitating ongoing, collaborative relationships between the client and its vendors through clear communication channels and regular check-ins.
Spend Optimization
Identifying opportunities to reduce costs by eliminating redundant tools, optimizing contract terms, and better managing vendor spend.