We help you pick the right BPO, contact centre or outsourcing partner, get the contract right, and make sure it works once it starts. Independent, and no vendor funds the work.
You are choosing a BPO that knows this market far better than you do. Or you are starting an RFP and do not know who should be on the list. Or someone has told you to move to an outcome based contract and nobody can explain how. Or you already have a supplier and cannot tell whether it is any good. We fix all of that.
We check your rates against what other companies actually pay for the same work, in the same country. You walk into the negotiation already knowing the number.
Transformation fails on the contract far more often than on the technology. We separate real capability from repackaged base models, then make sure the agreement and the governance actually deliver it.
We score BPOs on evidence rather than on what they say in a pitch, run the process that gets you to the right one, and stay while it beds in.
The advice serves the person we advise, and nobody else. That changes what we are willing to tell you, and it is the one thing the firms charging twenty to a hundred and fifty thousand a year cannot say.
Most buyers make outsourcing decisions with less data than the vendors selling to them. We close that gap, from the first build or buy question through to the day to day governance of a live partnership.
We work across the functions companies actually outsource: customer service and CX operations, technical support, sales and retention, collections, and back office and claims processing.
Fixed scope, fixed fee, and you can start small. No retainer, no day rates, no annual subscription.
We look at what you run today, what your contact centre or back office really costs you, and whether moving it is actually the right call.
We work out what to move and what to keep, find the BPOs worth talking to, and run the RFP so it gets you a real answer.
Most of what is pitched as AI is a base model anyone can license. We tell you which is which, and what it should cost.
We measure your BPO against the market and against the contract you signed, then help you run the relationship properly.
Answered in plain words, with no pitch attached.
You do not have to start with a conversation. Two ways to see how we think before you spend any time on us.
Answer a few questions and we show you which areas are worth a look and which are already fine. Free, and no sales pitch.
Our research is public and it names names. If the thinking is not worth your time, you will know inside one edition.