The Scale Edge Network

See exactly where you stand.

Join the independent network for outsourcing providers. Contribute your operational data, and get back an accurate read on your price, your performance and your position, plus the platform that keeps it live.

Independent by design. No provider can pay to be listed, ranked or recommended.
bpo-radar · command center
The BPO Radar command centre, showing a provider's rate position, KPI position, network standing and demand signals
Your rate position
P39 · top two fifths
Network standing
NCI scored
An independent Scale Edge vendor profile, showing the provider's composite score, tier, company context and verticals
What you get back

An independent profile the market trusts.

Every provider in the network gets a Scale Edge profile: a composite score across seven dimensions, built from your verified data, not your marketing. It is the artefact a buyer team takes seriously, precisely because it does not come from you.

A radar chart scoring a provider across the seven Scale Edge dimensions, each carrying its evidence tier
Seven dimensions, each scored and carrying its own evidence tier. Illustrative sample.
Tier 1

Declared

What the provider states about itself. The starting point, taken at face value.

Tier 2

Evidenced

Backed by a verifiable case, contract evidence or a documented reference.

Tier 3

Observed

Corroborated by an independent source, not the provider's own account.

Tier 4

Validated

Confirmed directly with Scale Edge in a working session. The highest bar.

Every score carries its evidence tier, so a buyer can see exactly how sure we are, and you can see precisely what evidence would move a score up.

See your own read first

What does the market already see about you?

Before you decide whether to join, see what we can already score from the public record: your seven dimensions, your evidence tiers, and where you sit against the set. No cost, and no obligation to go further.

Most providers find the public read is thinner than the reality. That gap is the point. It is what a buyer team is working from today, and closing it is what the network is for.

We build it ourselves from public evidence and send it to you. No provider pays to be listed, scored or recommended, and that includes this.

bpo-radar · rate benchmarks
The BPO Radar platform showing a provider's rates for a role and market against the network distribution
The platform

Your position, live.

  • Your rate position
    Where you sit against the network distribution, by role and market.
  • Your KPI and network standing
    How your performance and your profile score compare, kept current.
  • Market movements in your markets
    Where rates, volumes and requirements are shifting, in the markets and services you compete in.
Join the waitlist Being built now · members are first in
How your data is protected

The protection runs both ways.

Everything you see is aggregated and anonymised. You are always benchmarked against the market, never against a named competitor. You never see another provider's identified rates or performance, and no provider ever sees yours. That symmetry is the only reason operators contribute real data, so we hold it without exception. You keep full ownership of your data, we process it under GDPR, and we delete it on request.

The network is not a lead generation service. Being in it does not buy introductions or a place in a queue, and no provider can pay for priority. We advise buyers, so real opportunities do arise, and when there is genuine fit between what a buyer needs and what your operation does, you are in the conversation. That is a consequence of fit, never a promise we sell.

How joining works

A structured review, not a sign up.

Membership is earned through a review of your operation, because data quality is what makes the network valuable to buyers and to you.

An introductory call

A short conversation about your operation and whether the network is a fit. An NDA and terms follow.

Role standardisation

You share your locations, services and role profiles. We map every role to a common standard and confirm it with you.

Data contribution

Market by market, at your own pace: your rates, your location detail and your performance metrics.

Strengths assessment

A working session where we go through your data together and find what your operation does differently.

Listed in the network

Your benchmarking and positioning go live, and your profile is kept current as your operation changes.

End to end it typically takes three to five weeks. There is no rush. We would rather get a complete picture than move fast with incomplete data.

Join the network

Get your operation reviewed and listed.

We are onboarding providers into the network and building the platform now. Join the waitlist and we will reach out about getting your operation reviewed, benchmarked and listed.